| LW001 | The Principles of Managerial Supervision |
| This four week online course challenges course participants to explore the three primary roles of managing – (1) managing, (2) leading, and (3) educating. Week one focuses on the principle managing roles of planning, transitioning and formalizing actions within the organization. Week two embraces the educational side of management for supervisors and middle leaders. In this week, actions and activities focus on training, development and research roles that all managers have in being successful within the organization. Week Three is outcome focused and addresses the leader functions of Assessment, People Development and Focused outcome. The fourth week is a focused project / case assignment on managing that challenges the participants to consider critical cultural/global issues that have an impact upon, and often derail, the managerial process. Attendees in the course shall be asked to complete the course with the creation of a paper that embraces the issues of the course. | |
| LW002 |
Understanding Organizational Change
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| This four week online course explores the components and issues embedded in organizational change. As an online course – both didactic and experiential assignments shall be used to address issues and components of change. Each learner shall be asked to bring to the course a specific project of change within the workplace that they are accountable for leading and implementing. Week one of the course looks at the varying change strategy processes – from diagnosis to historical auditing in a cursory manner. Week two explores economic versus humanistic organizational change and the challenges leaders and managers experience surrounding the change process. Week three explores change globally – focusing on case studies provided that demand an understanding of multicultural, cross cultural, global concerns that drive change. Week four is an exploration of the specific case provided by each learner with a synergistic feedback partner for the course. The development of a strategic organizational change plan is the outcome assignment for the course. | |
| LW003 | Building a High Performance Team |
| Becoming a high performance team – while the dream of many organizations – is a difficult task to accomplish, when human capital is the focus of the high performance. This four week online course shall explore the challenges in development of a high performance team. Week one shall explore groups and dynamics of high performance teams. Week two shall explore the varying roles of high performance teams and identify specific techniques for the creation of the high performance strategies in crafting teams for varying types of work, Week three explores the roadblocks to effective team development and performance and strategies for group effectiveness. Week four takes a case study and challenges the course participants to create a high performance team identifying what dynamics were present that challenge the development of the team. | |
| LW004 | Balancing the Business Paradigm — The Psychological Side of Leading |
| There are four “capitals ” – human, community, political and resource – which drive the organizational and leading performance of leaders. Over the past two decades, greater imbalance has occurred in business where leaders have focused on resource (money, equipment and time) or political (power relationships) capitals to drive their overall performance in the workplace. The imbalance in the world of work has continually created mergers, acquisitions, high unemployment, loss of personal value….AND, many employees and leaders within organizations have experienced increased depression, panic attacks, work immobilization, adjustment reactions, and many more psychological disruptions which have an impact upon effective performance in the workplace. This four week online course explores leading from the psychology of the workplace. Issues of motivation, communication, group dynamics, embracing the difficult employee, and balancing the human with the economic components of business becomes the focus of the course. | |
| LW005 |
Corporate Social Responsibility |
| Social responsibility and sustainability represent challenges to global business strategy today. This four week online course focuses on the issues of corporate social responsibility and sustainability strategies. These allow organizations to meet planned goals for the future, even while creating partnerships, affiliations and alliances with communities, governments, and other organization…thereby ensuring sustainable growth and development. Course participants shall focus on the sustainability models, social responsibility challenges and compare the rubrics of the U.S. Sarbanes-Oxley Act to the global arena. | |
| LW006 |
Understanding the Roles within Group Dynamics
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| What does it take to create sustain groups that can meet the challenges of multiple assignments, continual change, shifting priorities? Understanding group dynamics and how to get the most and best out of the employees is the focus of this four week online course. Group dynamics, group roles, group effectiveness and problem solving become the challenges of the course. | |
| MKT001 | Global Marketing |
| No description available. | |
| MKT002 | Understanding the paradigm shift of global consumer behaviour |
| This four week online course challenges course participants to explore existing assumptions regarding the consumer, and addresses consumerism from three lens – the psychological, cultural, and global – identifying comparisons and contrasts with particular attention on the strategic developmental processes that leaders can create regarding consumer behaviour. Critical to the perspectives of this executive level online training/development course are the current strategies employed versus emergent perspectives that might shift and engage consumers differently in the development and marketing of products for the next decade. Participants will be challenged to select one product and develop a consumer behaviour strategy for organizational success. | |
| MKT003 | Effective advertising and promotional strategy development for sustainability |
| Business communication is often a dual edged sword from an internal and external stakeholder perspective. This executive-level online training/development course focuses on those two perspectives – internal and external and the creation of meaningful exchanges that can advance organizational enhancements. Over the four weeks, the course provides opportunity for participants to explore interpersonal, intrapersonal and organizational communication – identifying how communication is misinterpreted in the work place, shifting the dynamics and the directions of organizational process. Attendees are challenged to craft an organizational communication strategy for stakeholders as the final project of the course. | |
| MKT004 | Developing corporation and community stakeholder partnerships |
| What would organizational life consist of if sustainable strategies for long-term sustained growth were the driver versus the economic strategies that currently drive organizational success parameters? This four week online course explores that underlying challenge through a balancing of sustainability principles and approaches that enhance advertising and promotion. Critical to the course is the nuance between emotional branding and sustainable efforts. The crux of the course is inside-out sustainability and advertising versus outside-in profit and advertising strategies that impede success of organizations. | |
| MKT005 | Developing Sustainable Corporate Images |
| What is a corporate image? How is it manifested? What enhances its sustained effectiveness within the organization? How is it blended with the community in which the organization resides? These and other issues become central to the development of a corporate image philosophy and process. The four week online course allows participants to explore cases on corporate image creating a corporate image for their organization consistent with their new understandings from the course. | |
| MKT006 | Effective Business Communication with Stakeholders |
| Partnerships and stakeholder development continue to represent the underpinning challenge of organizations and their leaders in understanding and utilizing community capital to create sustained capacity in the workplace. This four week online course explores the development strategies that leaders can use to create corporate and community partnerships and challenges the leaders in the course to identify appropriate partnerships that align with their organizations’ values, beliefs and assumptions. Central to the course outcome is the creation of a partnership model that can build partnerships within one’s organization. | |
| IP001 | Why File a patent, trademark or copyright…and How you do it |
| Legally protected intellectual assets, including intellectual property (IP), are essential for business success. In order to achieve their growth plans, businesses should have a strong IP portfolio.
Today, most companies build up their portfolio by applying for more patents. In addition, they are licensing and cross-licensing technology. In both cases, companies with a strong IP portfolio are generally in a better position to negotiate. However, to maximize the value of their intellectual assets, companies must understand how they support business strategy, protect current or future product positions, provide competitive advantage, and add value through creative, non- traditional applications. Succinctly, the company’s intellectual asset management strategy must be formulated with the understanding of the topography or type of industry. A patent for an invention is the grant of a property right to the inventor, issued by the Patent and Trademark Office. The term of a new patent is 20 years from the date on which the application for the patent was filed in the United States or, in special cases, from the date an earlier related application was filed, subject to the payment of maintenance fees. US patent grants are effective only within the US, US territories, and US possessions. The right conferred by the patent grant is, in the language of the statute and of the grant itself, “the right to exclude others from making, using, offering for sale, or selling” the invention in the United States or “importing” the invention into the United States. What is granted is not the right to make, use, offer for sale, sell or import, but the right to exclude others from making, using, offering for sale, selling or importing the invention A trademark is a word, name, symbol or device, which is used in trade with goods to indicate the source of the goods and to distinguish them from the goods of others. A servicemark is the same as a trademark except that it identifies and distinguishes the source of a service rather than a product. The terms “trademark” and “mark” are commonly used to refer to both trademarks and servicemarks. Trademark rights may be used to prevent others from using a confusingly similar mark, but not to prevent others from making the same goods or from selling the same goods or services under a clearly different mark. Trademarks, which are used in interstate or foreign commerce, may be registered with the Patent and Trademark Office. The registration procedure for trademarks and general information concerning trademarks is described in a separate pamphlet entitled “Basic Facts about Trademarks”. Copyright is a form of protection provided to the authors of “original works of authorship” including literary, dramatic, musical, artistic, and certain other intellectual works, both published and unpublished. The 1976 Copyright Act generally gives the owner of copyright the exclusive right to reproduce the copyrighted work, to prepare derivative works, to distribute copies or phone records of the copyrighted work, to perform the copyrighted work publicly, or to display the copyrighted work publicly. The copyright protects the form of expression rather than the subject matter of the writing. For example, a description of a machine could be copyrighted, but this would only prevent others from copying the description; it would not prevent others from writing a description of their own or from making and using the machine. Did you know this? This course will explain how to recognize your company’s Intellectual property and what you need to file to protect and maintain those rights. It will allow course attendees to identify the various types of Intellectual Property and learn how to file an application with the United States Patent and Trademark Office (USPTO) via electronic filing system (EFS). |
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| ELA001 | Exec Legal Asst. Training I: Introduction and overview of Intellectual Property |
| Executive Legal Assistants. In addition to being an extremely important part, in many cases the backbone, of any law practice or legal department, today nearly every type of company employs Executive legal assistants. Though not lawyers, the executive assistants must be well versed in innumerable aspects of law, and duties may include trial preparation, preparing various documents and contract outlines, as well as possibly assisting in developing strategy. The duties performed will vary from area or industry of employment. Intellectual Property rights are the fastest growing industry globally. What exactly does one do with intellectual property anyway? Security is, of course, a very important issue when it comes to intellectual property. If your business is one that creates new products then you want to make sure that all the information relevant to the products stay within your organization. One big problem that we face these days is that the concept of intellectual property is being diluted. On the one hand, people are becoming more conscious of erecting secure boundaries around their own – or their organizations’- intellectual property. On the other modern technology is making it more and more difficult to classify information of this kind. The internet, especially, has made finding and sharing of information so easy that if individuals and organization are not serious about protecting information that is valuable to them then there is the distinct possibility that it can be all over the Net for everyone’s use. The onset of the WWW/Internet has completely changed the way intellectual property works and that is even more reason that organizations need to be very attentive and constantly/regularly evaluate what they are doing to protect their private information. It should also be bourne in mind that when talking about managing and protecting intellectual property, insightful organizations also have to consider other countries. Many societal environments have long standing traditions – deep dyed into the cultural fabric of such nations – that much property is common to all. Globalization and the pace at which information is flowing across international borders mean that managing your intellectual property is not limited to your own country. Of course, each country has its own laws and regulations about intellectual property and these are issues that come up especially if you are dealing with clients from overseas. It is important that in such a situation both parties come to an agreement about how intellectual property is going to be treated. |
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| IP002 | Patenting – Protecting your company’s Intellectual Property Rights |
| Unless a corporate attorney has briefed you, it is likely that you may have some misconceptions about the various means available to protect your creative investments. Terms and symbols such as “trademark,” “copyright” and “service mark” is frequently confused, while the protections they offer are legally specific in the U.S. and elsewhere.
In a broad sense, a company’s intellectual property takes many forms. Safeguarding your assets can be a complicated task. Whether in the form of financial records, business plans, customer data, trade secrets, manufacturing processes, product formulations and ideas, package design or trade dress. Companies are diligent when it comes to identifying and protecting intellectual property because it holds such high value in today’s increasingly knowledge-based economy. Extracting value from intellectual property and preventing others from deriving value from it is an important responsibility for any company. Many forms of IP cannot be listed on the balance sheet as assets, but the value of such property tends to be reflected in the price of the stock. Management’s ability to manage these effectively and turn profits is just one example. |
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| ELA002 | Exec Legal Asst. Training II: Legal Research for Intellectual Property – Patent Legal Specialists |
| This course may very well be the most important course a paralegal student can take, simply because it is in the area of litigation that attorneys rely most heavily on their paralegals. This course will provide students with a comprehensive understanding of the major aspects of patent litigation, from both the plaintiff and defendant’s perspectives. The course will focus on a variety of subjects aimed at teaching the student how to manage a case from beginning to end. The subjects covered in the course will include determining jurisdiction and venue; initiating and commencing a lawsuit; client counseling; investigation techniques and the discovery process; the trial itself; pre and post-trial activities.
This course will also offer an intensive but simplified introduction to U.S. patent legal systems and methodologies, basic principles of stare decisis and precedent, the nature of legal education, and sources of law. The key component of the executive assistant’s role in patent litigation is gathering and organization of documents. A portion of the course will focus on the various types and form books of reference books, proper case citation, methods of compiling legislative histories and administrative legal research. |
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| IP003 | Intellectual Property Rights – What’s yours and what’s the company’s |
| In today’s highly-competitive, global, technology-driven business environment, much of a company’s value often resides in the abilities ,creativity and intellectual product of its people. If these intellectual assets aren’t properly retained, the company’s competitive advantage is compromised. Over $45 billion in proprietary information is lost yearly, according to surveys of Fortune 1000 companies conducted by the American Society of Industrial Security. Strategic plans, research and development, and manufacturing processes account for more than 60 percent of these financial losses. Although 70 percent or more of a typical U.S. company’s market value resides in its intellectual property assets, most companies do not have a framework in which to keep their most valuable proprietary assets.(Fortune, 2007)
This course should serve as an introduction to the basic kinds of intellectual property protection – Patents, Trademarks, Copyrights and Trade Secrets and how to keep your company’s Intellectual Property from walking out the door. Determine which proprietary information warrants protection and how to preserve your clients Intellectual Property Rights. |
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| ELA003 | Exec Legal Asst. Training III : Litigation Support for Patent Legal Specialists |
| Over the past two decades, the number of patents being litigated has risen dramatically. More complaints are being filed and more patents are being asserted with each complaint. Since 2004, however, the numbers have been steady. A third factor is an increasing trend to include more defendants in a single complaint. As a point of reference, in 2006, almost 200,000 patents were issued. Patent litigation is expensive and can take years to resolve. The decision to enforce or challenge a patent is an important one and must take into account the company’s overall business goals and strategies. A company wishing to enforce a patent should consider a number of issues in addition to whether there is infringement, including the nature of the remedies available for the infringement, the costs of pursuing the infringement versus the costs of not pursuing it and the possible counterclaims the defendant could raise. A company facing a possible patent lawsuit has a similar list of issues to consider in determining how to respond to that lawsuit. In either event, the early involvement of patent litigation specialists is vital to smart decision making. Preparation begins with the company’s objectives and involves developing and implementing a solid strategy to defend or enforce the company’s intellectual property rights. Learn how you can assist your organization – and its corporate lawyers – in patent litigation case preparation. Learn the steps your organization can take to avoid litigation. Learn how to assist your organization in maintaining clear and concise records – an essential facet in protecting your company’s I.P. rights. Organizational methods and necessary documentation is discussed. |
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| ELA004 | Exec Legal Asst. Training IV. Introduction to time slips and docketing for the patent prosecution legal specialist |
| Critical role of a legal department in any organization is recording and accurately calculating deadlines. This course will demonstrate the current United States Patent & Trademark Office (USPTO) rules. Detailed illustrations; calculate response deadlines and other critical dates. Essential for any executive patent prosecution assistant or docketing assistant. | |
| IP004 | Managing your company’s Intellectual Property Rights |
| Why do countries such as the United States, Japan, and The Netherlands protect inventions; literary and artistic works; and symbols, images, names, and designs used in commerce: the information and original expressions of creative individuals known as intellectual property (IP)? They do so because they know safeguarding these property rights fosters economic growth, provides incentives for technological innovation, and attracts investment that will create new jobs and opportunities for all their citizens. The growing importance of intellectual property for today’s globalized economies, finds that “across the range of income levels, intellectual property rights (IPR) are associated with greater trade and foreign direct investment flows, which in turn translate into faster rates of economic growth.” (Global Economic Prospects Report).In the United States alone, for example, studies in the past decade have estimated that over 70 percent of U.S. exports now depend on some form of intellectual property protection, compared to less then 10 percent 50 years ago.
Intellectually or artistically gifted people have the right to prevent the unauthorized use or sale of their creations, just in the same way as would owners of physical property, such as cars, buildings, and stores. Yet, compared to makers of chairs, refrigerators, and other tangible goods, people whose work is essentially intangible face more difficulties in earning a living if their claim to their creations is not respected. Artists, authors, inventors, and others unable to rely on locks and fences to protect their work turn to IP rights to keep others from harvesting the fruits of their labour. This online training course will assist you and your organization in safeguarding these property rights. A detailed overview of the forms and processes necessary to maintain patent rights in the United States and abroad. |
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| ELA005 | Exec Legal Asst. Training V. Acquisition and Due Diligence research for the legal patent specialist |
| Intellectual property assets have become a significant portion of the value of many businesses, and much reliance is placed upon its value. Whether a target business has a patent portfolio, trademarks, trade secrets, copyright protected works, or merely offers unprotected products or services, evaluating the business from an intellectual property standpoint is vital to properly valuating the business, identifying weaknesses or potential liabilities, and conducting an informed negotiation.
If a business claims patent protection over its product line, at the very least, the following issues should be considered: 1) Has the product been properly marked? 2) Does the patent actually cover the product? 3) How broadly or narrowly is the product covered? 4) How easy would it be for a competitor to design around the patent? 5) What patents are held by competitors, and what are the risks that the product infringes the rights of others? 6) Have the rights to the patent been properly recorded with the U.S. Patent and Trademark Office? Investigating all of these matters during a Due Diligence Investigation is critical to the success of your company’s acquisition. |
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| IP005 | Understanding your company’s Intellectual Property Rights |
| Unless a corporate attorney has briefed you, it is likely that you may have some misconceptions about the various means available to protect your creative investments. Terms and symbols such as “trademark,” “copyright” and “service mark” is frequently confused, while the protections they offer are legally specific in the U.S. and elsewhere.
In a broad sense, a company’s intellectual property takes many forms. Safeguarding your assets can be a complicated task. Whether in the form of financial records, business plans, customer data, trade secrets, manufacturing processes, product formulations and ideas, package design or trade dress. Companies are diligent when it comes to identifying and protecting intellectual property because it holds such high value in today’s increasingly knowledge-based economy. Extracting value from intellectual property and preventing others from deriving value from it is an important responsibility for any company. Many forms of IP cannot be listed on the balance sheet as assets, but the value of such property tends to be reflected in the price of the stock. Management’s ability to manage these effectively and turn profits is just one example. |
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| ELA006 | Exec Legal Asst. Training VI. Patent Prosecution for Legal Specialists – Part I – US patent applications and formalities |
| Intellectual property, often known as IP, allows people to own their creativity and innovation in the same way that they can own physical property. The owner of IP can control and be rewarded for its use, and this encourages further innovation and creativity.
The ever-increasing level of piracy and counterfeiting costs U.S. businesses substantial revenue annually. As such, a business has to be as vigilant in protecting its intangible assets, as it would be in protecting its tangible property. Intellectual property law is a means to combat the widespread theft of a company’s most important assets. Often it is not possible to protect IP and gain IP rights (or IPRs) unless they have been applied for and granted, but some IP protection, such as copyright, arises automatically, without any registration, as soon as there is a record in some form of what has been created. This course is designed to provide our students with a basic understanding of the various types of intellectual property, namely: Patent – a grant made by a government that confers upon the creator of an invention the sole right to make, use, and sell that invention for a set period of time. Specifically, this course covers the basic requirements for protecting each type of intangible, highlights the sources of authority that govern intellectual property law, explains what types of rights are available, introduces what constitutes infringement, discusses the defences available for infringement and lists the types of remedies used to compensate an owner for infringement. Given the production and export from foreign countries of products that violate U.S. patents, there will also be a comparison of protection methods available abroad. |
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| IP006 | Intellectual Property Rights – What is yours and what is the company’s |
| In today’s highly-competitive, global, technology-driven business environment, much of a company’s value often resides in the abilities ,creativity and intellectual product of its people. If these intellectual assets aren’t properly retained, the company’s competitive advantage is compromised. Over $45 billion in proprietary information is lost yearly, according to surveys of Fortune 1000 companies conducted by the American Society of Industrial Security. Strategic plans, research and development, and manufacturing processes account for more than 60 percent of these financial losses. Although 70 percent or more of a typical U.S. company’s market value resides in its intellectual property assets, most companies do not have a framework in which to keep their most valuable proprietary assets. (Fortune, 2007)
This course should serve as an introduction to the basic kinds of intellectual property protection – Patents, Trademarks, Copyrights and Trade Secrets and how to keep your company’s Intellectual Property from walking out the door. Determine which proprietary information warrants protection and how to preserve your clients Intellectual Property Rights. |
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| ELA007 | Exec Legal Asst. Training VII. Patent Prosecution for Legal Specialists – Part II – US prosecution |
| The patent prosecution process is, in reality, a discussion that takes place between the patent attorneys (working under direction of ISURF and with input from the inventors and perhaps licensees of the technology) and the patent examiner at the U.S. patent office. Once the utility application has been filed, the patent examiner will examine the application and respond with an Official Action (known colloquially as an “office action”). The office action may take the form of a notice of allowance, which means that the patent will issue with payment of an issue fee and submission of any required drawings. A first office action notice of allowance is quite rare. More likely, the examiner will respond with an office action objecting to and/or rejecting certain claims or with a restriction requirement.
Learn each step in process from filing an application, responding to office actions, restriction requirement, appeals, formalities and notice of allowance. |
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| IP007 | Maintaining your company’s Intellectual Property Rights |
| Why do countries such as the United States, Japan, and The Netherlands protect inventions; literary and artistic works; and symbols, images, names, and designs used in commerce: the information and original expressions of creative individuals known as intellectual property (IP)? They do so because they know safeguarding these property rights fosters economic growth, provides incentives for technological innovation, and attracts investment that will create new jobs and opportunities for all their citizens. The growing importance of intellectual property for today’s globalized economies, finds that “across the range of income levels, intellectual property rights (IPR) are associated with greater trade and foreign direct investment flows, which in turn translate into faster rates of economic growth.” (Global Economic Prospects Report)
In the United States alone, for example, studies in the past decade have estimated that over 70 percent of U.S. exports now depend on some form of intellectual property protection, compared to less then 10 percent 50 years ago. Intellectually or artistically gifted people have the right to prevent the unauthorized use or sale of their creations, just in the same way as would owners of physical property, such as cars, buildings, and stores. Yet, compared to makers of chairs, refrigerators, and other tangible goods, people whose work is essentially intangible face more difficulties in earning a living if their claim to their creations is not respected. Artists, authors, inventors, and others unable to rely on locks and fences to protect their work turn to IP rights to keep others from harvesting the fruits of their labour. This online training course will assist you and your organization in safeguarding these property rights. A detailed overview of the forms and processes necessary to maintain patent rights in the United States and abroad. |
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| HRM001 | The Constantly-evolving Human Resources Environment in the 21st Century |
| As we move to the end of the first decade of the new century the dramatically-changing world order has forced all business/organizational leaders to take a hard look at the way they/we manage people. Of particular importance is understanding the implications for Managing our Human capital in the world of constant change. There is the reality, for example, of two key implications for domestic American leaders/managers: (1) the reduced supply of well-qualified workers will make finding and keeping excellent employees a top priority: (2) the task of managing a culturally diverse workforce, of harnessing the motivation and efforts of a wide variety of workers, will present a continuing challenge to domestic management. The impact upon profitability of effective Human Resource Management of the enterprise is significant. This executive level training course is expressly intent on causing modern organizational leaders to consider the manner of their decisions, and – as it pertains to the Human resources in their care – the risks of their HR decisions in operation of the business enterprise. |
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| HRM002 | Employment : Recruiting, Managing the careers analyzing work and planning for staff success |
| The recruitment and staffing process for any organization depends to a great degree on the industry specific forces, the competition for skill, ability and education requisites for the positions that the organization is seeking to fill. Attendees/participants to this executive-level ONLINE training course will, in addition, focus on the increasing ‘competition’ for such stellar employees in tandem with the organization’s mission and business plan. Where the organization’s client base is a factor in the selection/hiring process, the additional considerations of the Affirmative Action Plan become especially important. | |
| HRM003 | Compensation: How modern business leaders establish wage scales and incentives |
| Competitive compensation and employee benefits are a key factor in the successful selection, recruitment and retention of modern employees. Among forces that must be considered in evaluating how competitive your company is in payment of base pay is the effects of ‘supply and demand’ of the special skills, education and work experience of the candidates that you are seeking to hire. In depth awareness and knowledge of the ever increasing scarcity of certain education/skills in the IT market place, for example, is critical to determine competitive starting base salaries. The effect that increased cost of living has on management of the present compensation/benefits program for existing employees is always an important consideration for Human Resources Management. |
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| HRM004 | Maximising Performance Management for modern staff cadres and performance evaluation systems |
| A pivotal key ingredient for management of Human Capital is constant vigilance with regard to measurement of productivity and performance evaluation of employees. Knowing the difference between ‘Performance Management’ and ‘Performance Evaluation’ of employees is of significant importance to both the employee being ‘managed/evaluated’ as well as the manager who is responsible for motivation of employees, and retention of employees. If one of the criteria of measurement of a member of management by senior/executive level management is productivity increase, meeting quality of product/services, control of absenteeism and turnover. Performance Management as well as Performance Evaluation of employees becomes critical to success of the both levels of employees within the organization. Both the employee being ‘measured’ as well as the management who is doing the ‘measuring’ are stakeholders in the process. | |
| HRM005 | Labour Management Relations : Procedural Justice, ethics, collective bargaining & Union issues |
| Increasingly today of special concern to all levels of organizational leadership/management is that there may be internal and external forces that have to be dealt with in relation to certain segments of your current employee work force. Of special importance may be employees who may – inadvertently or otherwise – have a perception of administration of the HR Polices as it affects them in the workplace. Proper HR Management is a vested interest in every organization. It ensures equal application of disciplinary actions, due process availability for raising workplace issues and a process to resolve conflict. The way that your employees view the ‘fairness’ of the process may be one of several reasons why they seek a ‘third party’ to represent them. Depending upon a series of very legal steps, if the employee may elect to have representation, to negotiate a labour agreement with bargaining agent named as the result of the election.. This in turn results in a ‘bargaining order’ from the National Labour Relations Board) Major international unions have publicly announced that certain industries such as Hospitality Industry, Retail Industry, and Health Care have been ‘targeted’ for focused union organization drives. Consider the impact of this movement. |
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| HRM006 | Int ‘l Aspects of HR: The cultural variables, leading Global staff constituencies |
| In an inextricably-interlinked global business environment, foreign investment by the world’s leading corporations is a fact of modern organizational life in the United States. Similarly increasing numbers of US organizations now own conglomerates, and function, in the overseas arena accruing profits and other significant largesse for their domestic vested parent entities. For executives transferred overseas, the opportunities are great, but the risks of failure are considerable. This is because there are fundamental socio-religio-cultural differences that affect how different people view the world, view each other and operate in the business environment. The lesson for companies doing business internationally is clear, recognize that no one country has all the answers. | |
| ESP001 | Sustainable Development, Corporate Sustainability and Corporate Social Responsibility |
| Sustainability, Socially Responsible Investing, Corporate Social Responsibility: these terms are entering the business manager’s daily vocabulary. Stakeholders including the government, the press, local communities, civil society, investors, business partners and customers are expecting corporations to become sustainable, to publish social and environmental reports and to maintain dialog with the communities within which the company is located, and operates. But how business is to integrate these diverse and even conflicting demands is much less clear. This course will address the concepts behind the jargon, for which it is first necessary to see the origins and development of these terms. We will also look at the company’s role in this planetary project. There are no models that can be applied for a company to become sustainable; instead, managers must understand the issues and the implications for their daily activities and long-term strategies. | |
| ESP002 | Global Leadership Development and Change Management in the 21st Century |
| The aim of the course is to expose participants/attendees to the main approaches to the systemic change management of individuals and organizations. In addition , to explore how one may create and support change dynamics.
The course will cover the following topics: the foundations of change management, systemic analysis of change processes, resistance to change, the origin of the problems and the beginning of the change. It is also intended that this course will describe the successful implementation of change processes… UMR Method, the accordion method and the bouncing effect in performance enhancement.A comprehensive segment on the Theory U and the Theories of Systems will be introduced and managed during the course which attempts to perceive change as part of a continuum which involves us all and creates the foundations for profound sensing of change as a quintessential part of life. |
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| ISM001 | Aligning Information Systems with Organizational Strategic Goals |
| Information systems (IS) have become increasingly pervasive and critical within organizations. Too often, recommendations and decisions about the selection, purchase and deployment of IS are made by staff who have a significant technological background but are seriously lacking in understanding, knowledge or access to the organizational goals. Alternatively such vital decisions are made by senior management who may understand the organizations strategic vision but have only minimal technological sophistication.
This executive development training programme is intended for both IS staff as well as management having purview over IS issues. Each course/session will provide executives with the information necessary to develop a framework for evaluating IS needs. As importantly, it will strengthen their ability in making recommendations in a manner that will align with the organizational goals. A pivotal purpose is to allow management to effectively communicate and translate the organizational goals to IS technology staff. |
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| ISM002 | Crisis, Risk, and Disaster Management Planning: Developing & Implementing an Effective Business Contingency/Continuity Programme |
| According to the University of Washington Emergency Management (UWEM) website, “35 – 40% of businesses disrupted by a disaster without a continuity plan… never reopen”. Some estimates have indicated the actual failure rate is even greater. Succinctly Disasters and crisis’ will always occur. Thus this facet of business risk exists.
While the actions that an organization performs when disasters and crisis arise are reactive, every organizations management bears a fiduciary responsibility to the shareowners/stakeholders to identify and mitigate potential risks that might lead to a crisis. But, as importantly, to minimize the impact of any disaster that may arise. A well developed and maintained Business Contingency program can significantly improve an organization’s resilience to disasters. Traditional Business Contingency (BC) planning and development procedures have invariably been assigned to Information Technology (IT) departments for development and maintenance. The current paradigm in BC planning however emphasizes the importance of active involvement by all divisions and departments within an organization….and several levels of executive personnel To that end, this programme is aimed at ALL mid-range to senior executives. The express intent is to provide a current, modern, overview of the Business Contingency planning and development process. It emphasizes the importance of a BC programme and outlines the steps required to successfully implement an organizational BC programme. |
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